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Help Contents
Contents

Hardware

Do I need to turn off termination?

How do I know what cable to use?

What is necessary to connect my CD-ROM to a sound card?

How do I network my CD-ROM reader?

I'm not getting sound with my applications.

Can I plug this cable that came with the reader into the parallel port?

How do I get my reader to play CD's?

I'm getting an 'E' error when I put a disc in my Multispin 3Xp Plus.

I'm getting Incorrect DOS version.  What do I do?

What important numbers do I need to know?

I'm only getting about 200 KB/S with reader and the EPP interface.

Software

Where do I get device drivers for OS/2, NT and Mac?

Do I need to do anything special if I have Double-Space or Stacker running?

I'm having trouble with Smartdrive.

My movies don't play any faster with this new reader.


Do I need to turn off termination?

If you are having trouble getting your applications to operate properly, try disabling termination.  Otherwise, leave termination on.


How do I know what cable to use?

The cable that comes with your CD-ROM reader will connect to most SCSI interface cards.  If you suspect that you don't have the proper cable, NEC sells a variety of optional cables that will connect to your particular interface board.  Check with your local dealer to purchase these cables.


What is necessary to connect my CD-ROM to a sound card?

To properly connect your reader to a sound card, you need to connect the audio out of your reader to either the input connector on the backplane of the audio board( for external readers only), or use the audio cable provided with the reader to connect to the sound board( internal readers only).  If this cable will not fit into your sound board, you need to contact your sound board manufacturer for the proper cable.  The cable that NEC includes is the standard MPC Audio cable.


How do I network my CD-ROM reader?

Your CD-ROM reader will work as is on a network workstation.  If you need to connect your CD-ROM reader to the file server, you will need additional software that is not included with your CD-ROM reader.  Contact your local dealer about connecting your reader to your file server.


I'm not getting sound with my applications.

Make sure that the you have a sound board installed in your system.  If the board is installed, make sure that the proper drivers are loaded and functioning properly.  Also, make sure that you have an audio cable connected from the CD-ROM reader to the sound board.  If you still are having problems, insert an audio CD, connect headphones into the headphone jack of the reader and press the play button on the reader.  This will verify if the reader is playing audio properly.


Can I plug this cable that came with the reader into the parallel port?

NO!  If you want to connect your reader to the parallel port, you must purchase a Parallel to SCSI interface kit.  Connecting your reader directly to the parallel port without the Parallel to SCSI interface kit may damage your reader.


How do I get my reader to play CD's?

You can use the audio control buttons on the front of the CD-ROM reader, or you can use audio control software which is usually supplied with the interface kit.


I'm getting an 'E' error when I put a disc in my Multispin 3Xp Plus.

Make sure that you insert the disc completely.  This is done by applying pressure to the inner ring of the CD until the CD snaps in place.


I'm getting Incorrect DOS version.  What do I do?

Make sure that you are using the most recent version of MSCDEX.EXE.  At the time of shipping, the most recent version is included with the interface kit.  If the operating system changes, you may need to use the version of MSCDEX.EXE that should be located in the DOS directory.


What important numbers do I need to know?

Technical Support:	1-800-388-8888.

Service:	1-800-388-8888

Information:	1-800-NEC-INFO

BBS:	1-508-635-4706

Compuserve:	GO NECTECH


I'm only getting about 200 KB/S with reader and the EPP interface.

In order to get EPP performance with your EPP interface, your computer must have EPP support.  If you are not sure if your computer has EPP support, call your computer manufacturer.


Where do I get device drivers for OS/2, NT and Mac?

The device drivers for OS/2 and NT are included on Disk 2 of your Simple Start installation diskettes.  The Macintosh driver is on a separate disk that can only be read on a Macintosh system.


Do I need to do anything special if I have Double-Space or Stacker running?

The Simple Start installation will install your CD-ROM drivers at the end of your config.sys file.  If for some reason they are not there or have been moved to another location in your config.sys, make sure that they are located after your double-space or Stacker driver line.


I'm having trouble with Smartdrive.

If you are experiencing trouble with Smartdrive and your CD-ROM reader, disable the caching of the CD-ROM reader in Smartdrive.  This is done by editing your smartdrive line so it reads as follows:

Smartdrive /U


My movies don't play any faster with this new reader.

You are correct.  The movies are usually encoded for a certain data transfer rate.  Therefore, when playing the movie back, it will only operate at the speed that it was recorded at.